Bali transfer, driver and tour FAQ
Quick answers about airport pickups, private drivers, tours and how booking works. Can't find your question? Ask us on WhatsApp.
Airport transfers
Where will my driver meet me at Bali airport?
In the international arrivals area at Ngurah Rai Airport (DPS). After immigration, customs and baggage claim, walk out through the arrivals exit and look for your driver holding a sign with your name.
How much is a Bali airport transfer?
Transfers start from IDR 200K (AU$20) per car for Kuta and Legian. Prices for other areas depend on distance and car size, and we confirm a fixed price on WhatsApp before you travel.
What happens if my flight is late?
Send us your flight number when you book and message us if your flight changes. We move the pickup time so your driver is there when you come out.
Do you do transfers to the airport as well?
Yes. We pick you up from your hotel or villa at a time planned around your flight and drop you at departures.
Private driver
How much does a private driver cost in Bali?
Private driver days start from AU$48 per car. The exact price depends on the car and how far you want to go.
Can I choose my own itinerary?
Yes. Tell us what you would like to see and we suggest a route, or simply tell your driver on the day.
Do the drivers speak English?
Yes, all of our drivers speak English.
Are entrance tickets included?
No. Entrance tickets, meals and activities are paid separately, so you only pay for what you choose to do.
Tours
Which tours and activities can you book?
Nusa Penida day trips, ATV rides, Ayung River rafting, snorkeling trips, Tanjung Benoa watersports and Waterbom, plus private driver days anywhere on the island.
Is hotel pickup included with tours?
Yes. Every activity we arrange includes transport from and back to your hotel or villa.
Can you plan a full day with several activities?
Yes. Tell us what you would like to combine and we plan the timing and transport so the day runs smoothly.
Booking and payment
How do I book?
Message us on WhatsApp at +62 896 4344 1193 with your dates, where you are staying and the number of guests. We reply with a fixed price and the details.
Do I have to pay a deposit?
Not for airport transfers, private driver days or tours: you pay after the ride or trip. Holiday packages that include accommodation are different, because we need to pay for your villa or hotel in advance. For those we agree a part payment with you on WhatsApp before booking.
What is your cancellation policy?
Cancel at least 24 hours before pickup and there is nothing to pay. This applies to transfers, driver days and tours. All-inclusive packages have their own cancellation terms, which we agree with you on WhatsApp when you book.
Is the price per person or per car?
Transfers and driver days are priced per car, so the price does not change with the number of people in it.